Terms & Conditions

Terms and Conditions

Canada Relink Call2Talk owns this site and all of its content and is operated from within. Canada Relink Call2Talk (“we”, “us”, “our”) provides its services to You (“customer”, “end user”, “client”). Canada Relink Call2Talk is a prepaid service therefore all loaded calls, monthly fees, and any activation fees are prepaid. By signing up with Canada Relink Call2Talk services, you agree to all terms and conditions. Any violation of these terms and conditions can result in termination of your services. Canada Relink Call2Talk reserves the right to change any term or condition without further notice. Please read the following terms and conditions.

1.     Service
1.1  Communication between Canada Relink Call2Talk and customer

1.1.1          By Phone

When you call Canada Relink Call2Talk, you are giving us consent to speak with you over the phone. We are also permitted to leave voicemail. All Canada Relink Call2Talk calls are recorded and monitored. Any obscene language used will result in the termination of the call.

1.1.2          By Email

When you communicate through email, you are consenting Canada Relink Call2Talk to communicate with you through email. We can email you information and/or limit any or all information at our  or your request.

 

1.2            Service Conditions

1.2.1          This service is intended for the use of the inmate to call you via collect call. The number assigned to you can only be used between you and the inmate. No one outside the inmate and end user is authorized to use the number given.

1.2.2          Service Violations
If this service is subjected to any sort of abuse, Canada Relink Call2Talk reserves the right to terminate your services without notice. All past due balances must be paid even with the result of termination.  Canada Relink Call2Talk is a legal service and we comply with all security and government regulations.

1.2.3          Cell Phones
You can accept the collect call on your cell phone. We are not responsible for any air time charges or any extra charges from your cell phone provider.

1.3       Payments
We accept all methods of payments.

1.3.1          Credit Card Transactions
We require your verbal consent whenever you want your card charged by Call2Talk. If you would like the preauthorize option, you will have to fax Canada Relink Call2Talk a written consent that you authorize us to charge your card on the first of every month.  If you pay online, that is considered a written consent to charge your credit card.

1.3.2          Past Due balances
Our billing is always on the first if every month. All Past due balances must be paid off before reaching the next billing cycle. If you miss 1 and a half cycles, then your services will be up for termination without further notice. You will be notified when you have a past due balance.

1.3.3          Extensions
If you require an extension for your bill payment, you will be required to follow our payment structure. You are required to pay a partial payment on your due date, and any remaining balances are to be paid off by the 20th, before the start of the next billing cycle.

1.4  Refunds

1.4.1          Cancellations
We require notice if you will not be needing the service anymore. No cancellation fees or charges will apply. All accounts are not and will not be eligible for any refunds after the services have been connected, activated and tested.

1.4.2          Transfers
If you require your services to be transferred to a different facility, any balance on your account will carry over with your billing cycle. You will not be required to pay an activation fee.

1.4.3          Termination
We reserve the right to terminate your services if no payment has been received for your billing. If your services have been terminated for this reason, you will not eligible for any refund.

1.4.4          Changes to Services
Once a payment is made and your order is confirmed, if there are any changes such as the inmate being released, etc, and this results in you not needing Canada Relink Call2Talk services anymore, no refund will be remitted. There are no refunds permitted for any circumstance.
If you are on Plan A and would like to change to Plan B or Plan C, no refund will be given for the monthly charge.

1.4.5          Connection and Long Distance Charges
The customer agrees and understands that all dropped calls, lost calls, 3 way disconnected calls, Security cut off calls, wrong numbers dialed which include more or less( Surveys, Telemarketers, agents, collection agencies, sales, marketers of all sorts under 1 minute no charge over 1 minute charges will apply. The customer fully agrees once the first (1st) payment is made and by accepting the first (1st) call, the Customer acknowledges, accepts and agrees that they have read and understood the full rules, regulation and conditions fully. Calls will not be credited or refunded back by Canada Relink or the Charging provider. The Customer also agrees that any calls made outside the approved facility will result in long distance charges which are not included in the plan. All calls are to be made from the approved facility only.

1.4.6 Bank Fees and Credit Card Transaction Fees

Canada Relink Call2talk does not charge any additional service fees over and above what the Credit card company and Bank charges. Please note Bank fees can be different depending on what bank you deal with and are not included in the following (monthly packages, Call loads, per call rate, per minute rate) or any other services Canada Relink Call2talk offers. All Bank and Credit card fees are additional and subject to taxes. General bank fees range from $1.50 per transaction plus and taxes ( Depending on the province the Bank is in) Credit card fees are based on the credit card company and the agreed contract, Please speak with a Canada Relink Cakl2talk representative for exact rates on the credit card you are using. Canada Relink Call2talk has no control over any fess or transaction fees associated with any payment made with banks or credit card companies.

1.4.7 Account Balance and Calls

Please note that we offer live 24/7 on-line login for your convenience to check your full call history, Call logs, Missed calls and Account Balances. Canada Relink Call2Talk agents are available by phone to assist you on logging in to the site. Because of the different plans and programs offered by Canada Relink Call2talk will not guarantee that when we calculate the calls for you by phone that it will be always accurate. Our agents will only give you an approximate idea of how many call you may have. Our agents are only able to give you 100% accuracy on the funds on the account from the moment you call only. Canada Relink Call2talk is not responsible for calculating the calls.

1.4.8  Charges from 3rd party providers. 

Canada Relink Call2talk is not responsible if the caller (Inmate) decides to call the receiving user directly through the provider. If your account balance is low or any technical issues arise in the services Canada Relink Call2talk will not credit reimburse for any direct call made to the caller from a 2nd,or 3rd party biller. Canada Relink Call2talk will provide only the calls and services as per the plan the customer has chosen. No credits, refunds are provided by our carrier.

1.4.9          Hold/Suspension/Inactive/Cancelled Lines

If your lines goes on any of the above mentioned status please be advised that the monthly plan may be applied again at a pro rated rate or full rate when the line is back in active status. If a customer asks for a line to be put into any of the above status at any time of the billing month a pro rated or full month package plan may apply. Canada Relink Call2talk will not be held responsible for any of the charges our provider may charge if applicable with the above noted status change. Please note there may not be a charge but we have to advise the consumer of any charges that may apply. Canada Relink Call2talk does not charge any fees for the changes and the fess maybe applied by our provider.




For any questions or comments please contact Canada Relink:

Canada Relink Call2Talk
Ontario, Canada
call2talk@live.ca
1.888.227.5941

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